Privacy Policy

Gharana operates as an online marketplace connecting customers with independent merchants.

Customers can browse products, place orders, and purchase products through the Platform without creating a customer account.

Depending on the nature of an order, Gharana may work with merchants, delivery providers, payment-related service providers, hosting providers, and other service providers necessary to operate the Platform and fulfill customer orders.

This Privacy Policy applies to information collected through the Gharana Platform and through interactions directly related to Gharana's services.

Gharana collects information that is reasonably necessary to process orders, arrange delivery, verify payments, provide customer support, manage returns and refunds, maintain transaction records, and operate the marketplace.

Because Gharana currently does not require customer accounts, we do not collect information for maintaining a customer account or customer login profile.

2.1 Customer Information

When you place an order, we may collect:

• Full name;
• Phone number;
• Email address, where provided;
• Delivery address;
• City or area;
• Order details;
• Products purchased;
• Product quantities and variations;
• Delivery instructions, where provided;
• Information submitted to customer support;
• Information relating to returns, refunds, complaints, or order issues.

We may use this information to identify your order, contact you regarding the order, arrange delivery, and provide customer support.

Gharana currently supports:

• Cash on Delivery (COD);
• Online Bank Transfer.

Gharana does not currently accept credit-card or debit-card payments through the Platform.

3.1 Cash on Delivery

For Cash on Delivery orders, customers pay the applicable amount when the order is delivered.

For COD orders, Gharana may collect and retain information necessary to manage and record the transaction, including:

• Order amount;
• Payment status;
• Order status;
• Delivery status;
• Information relating to successful or failed delivery;
• Information relating to returned or refused orders.

Customers do not need to provide online banking or card information when placing a COD order.

3.2 Online Bank Transfer

For orders paid through online bank transfer, Gharana may collect information necessary to verify and reconcile the payment.

This may include:

• Payment amount;
• Transaction reference or transaction ID;
• Payment date;
• Payment status;
• Bank-transfer confirmation;
• Payment proof or receipt submitted by the customer, where applicable.

The actual transfer of funds may be processed through the customer's bank or applicable financial institution.

Gharana does not request or require customers to provide:

• Online banking passwords;
• ATM PINs;
• Bank account passwords;
• OTPs;
• Card PINs;
• Security codes;
• Other confidential banking credentials.

Customers should never provide such credentials to Gharana or anyone claiming to represent Gharana.

We use customer information for purposes reasonably connected with operating Gharana and providing our services.

This may include:

• Processing customer orders;
• Confirming orders;
• Verifying payments;
• Arranging delivery;
• Providing order information to the relevant merchant;
• Providing necessary information to delivery providers;
• Contacting customers about their orders;
• Providing customer support;
• Processing returns and refunds;
• Investigating complaints;
• Resolving order-related disputes;
• Preventing fraud, abuse, and unauthorized activity;
• Maintaining transaction and business records;
• Improving the Platform and our services;
• Maintaining the security and reliability of the Platform;
• Complying with applicable laws and legal requirements;
• Protecting the rights, property, and safety of Gharana, customers, merchants, and others.

We do not intentionally collect information for purposes unrelated to the operation of Gharana unless we provide appropriate notice or otherwise have a lawful basis to do so.

Gharana is a marketplace that connects customers with independent merchants.

When you place an order, Gharana may provide the relevant merchant with information reasonably necessary to fulfill that order.

This may include:

• Customer name;
• Phone number;
• Delivery address;
• Ordered products;
• Product quantities;
• Product variations;
• Delivery instructions, where applicable;
• Order status;
• Information necessary to resolve an order-related issue.

Merchants should use customer information obtained through Gharana only for legitimate purposes connected with fulfilling and supporting the relevant order.

Gharana does not provide customer information to merchants for unrelated purposes.

Gharana currently does not provide a direct messaging or communication system between customers and merchants.

Customers should communicate with Gharana through the official customer support channels for:

• Order questions;
• Complaints;
• Return requests;
• Refund requests;
• Product issues;
• Delivery issues;
• Other marketplace-related concerns.

Where communication with a merchant is necessary to resolve an order-related matter, Gharana may coordinate with the merchant on the customer's behalf.

Gharana may use third-party delivery or logistics providers to deliver customer orders.

Where necessary for delivery, we may share information such as:

• Customer name;
• Phone number;
• Delivery address;
• Order information;
• Delivery instructions;
• Relevant delivery or payment status.

This information is provided for purposes such as:

• Delivering the order;
• Contacting the customer regarding delivery;
• Collecting a COD payment where applicable;
• Updating delivery status;
• Handling failed deliveries or returns.

Delivery providers are expected to use customer information only for legitimate delivery and service-related purposes.

Gharana may use third-party service providers that help us operate and maintain the Platform.

These providers may support services such as:

• Website and cloud hosting;
• Cloud storage;
• Payment verification;
• Banking or financial transaction support;
• Delivery and logistics;
• Email and communication services;
• Security and fraud prevention;
• Technical infrastructure;
• Customer support.

These providers may access information only to the extent reasonably necessary to provide the relevant service.

Gharana does not currently intentionally collect or maintain personal device or technical information for customer profiling or tracking purposes.

This includes information such as:

• Device identifiers;
• Browser fingerprints;
• Detailed device characteristics;
• Operating-system information;
• Technical activity profiles;
• Device-based customer profiles.

Gharana may, however, receive limited technical information automatically as part of normal internet communication or hosting infrastructure where such information is technically necessary to deliver and secure the Platform.

We do not currently use such information to create customer profiles or conduct behavioral tracking.

If our practices change in the future, this Privacy Policy may be updated accordingly.

Gharana does not currently rely on cookies or similar technologies for customer tracking or profiling.

In the future, we may introduce cookies, local storage, analytics technologies, or similar technologies for purposes such as:

• Improving Platform functionality;
• Remembering preferences;
• Improving security;
• Understanding Platform performance;
• Improving user experience;
• Measuring the effectiveness of our services.

If we introduce technologies that materially change how customer information is collected or used, we may update this Privacy Policy and provide any notices or choices required by applicable law.

For clarity, Gharana currently:

• Does not require customers to create accounts;
• Does not require customer passwords for account login;
• Does not provide customer-to-merchant messaging;
• Does not accept credit-card or debit-card payments;
• Does not intentionally collect device information for customer profiling;
• Does not currently use cookies for customer tracking or profiling.

Gharana may introduce additional features and services in the future. If those changes affect how personal information is collected or used, this Privacy Policy may be updated.

Gharana takes reasonable technical and organizational measures designed to protect customer information against unauthorized access, misuse, alteration, disclosure, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Customers should also take reasonable precautions when providing personal or payment-related information online.

In particular, customers should never share:

• Banking passwords;
• ATM PINs;
• Internet-banking passwords;
• OTPs;
• Card PINs;
• Security codes;
• Other confidential authentication credentials.

Gharana will not request these credentials for the purpose of confirming an order or processing a legitimate refund.

Gharana may retain customer and order information for as long as reasonably necessary to:

• Process and maintain transaction records;
• Provide customer support;
• Process returns and refunds;
• Resolve complaints and disputes;
• Prevent fraud and abuse;
• Maintain accounting and financial records;
• Meet applicable tax, legal, or regulatory requirements;
• Enforce our policies and agreements.

When information is no longer reasonably required, Gharana may delete it, anonymize it, or otherwise process it in accordance with applicable requirements.

Customers may contact Gharana regarding personal information associated with their orders.

Depending on applicable law and the circumstances, customers may request:

• Access to relevant personal information;
• Correction of inaccurate information;
• Deletion of information where legally applicable;
• Information about how their information is being used;
• Assistance with privacy-related concerns.

Certain information may need to be retained where required by law or where reasonably necessary for legitimate business purposes, including transaction records and information necessary to resolve disputes.

Gharana may contact customers regarding their orders and services, including:

• Order confirmation;
• Payment verification;
• Delivery updates;
• Return or refund updates;
• Customer support;
• Important service or policy notices.

If Gharana introduces promotional or marketing communications in the future, customers will be provided with appropriate options to opt out where required by applicable law.

Opting out of promotional communications will not necessarily prevent Gharana from sending essential communications relating to an order, transaction, account-free service, security matter, or other necessary service information.

Gharana does not knowingly seek to collect personal information from children in violation of applicable law.

The Platform is intended for customers who are legally able to enter into purchases and transactions.

If you believe that a child has provided personal information to Gharana improperly, please contact us so that we can review the matter and take appropriate action.

Gharana may disclose customer information where reasonably necessary to:

• Comply with applicable laws or legal processes;
• Respond to lawful requests from government authorities;
• Prevent fraud or unlawful activity;
• Investigate suspected misuse of the Platform;
• Protect the rights and property of Gharana;
• Enforce our Terms and Conditions and other policies;
• Protect the safety of customers, merchants, employees, or others.

Where appropriate, Gharana will seek to limit disclosures to information reasonably necessary for the relevant purpose.

If Gharana becomes involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

The Gharana Platform may contain links to third-party websites or services.

Gharana is not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Customers should review the applicable privacy policies of third-party services before providing them with personal information.

Gharana may update this Privacy Policy from time to time to reflect changes in:

• Our Platform;
• Marketplace operations;
• Technology;
• Payment methods;
• Delivery services;
• Data practices;
• Legal or regulatory requirements.

The "Last Updated" date at the beginning of this Privacy Policy indicates when it was most recently revised.

If material changes are made, Gharana may provide appropriate notice through the Platform or other appropriate channels.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact Gharana through our official customer support channels.