Support
Contact Us
We're here to help with orders, delivery, payments, returns, and more.
We're Here to Help
Have a question about an order, delivery, payment, return, or anything else related to Gharana?
Our support team is here to help.
Whether you are looking for an update on your order, need help with a payment, want to report a product issue, or simply have a question about using Gharana, you can contact us through the channels below.
Customer Support
Order & Delivery Support
For questions about:
- Order status;
- Delivery delays;
- Delivery address issues;
- Failed or delayed deliveries;
- Missing or incorrect items;
- Cash on Delivery orders;
- Shipment or delivery updates.
Please include your order number when contacting us so that we can assist you more quickly.
Returns & Refunds
For assistance with:
- Returning a product;
- Damaged or defective products;
- Wrong products;
- Missing items;
- Exchanges or replacements;
- Refunds;
- Return status.
Please provide your order number and, where applicable, photographs or other relevant information about the issue.
For complete information about eligibility and the return process, please review our Return & Refund Policy.
Payment Support
Gharana currently supports:
- Cash on Delivery (COD);
- Online Bank Transfer.
If you have made an online bank transfer and need help with payment verification, please provide your order number and relevant transaction reference or payment information.
Never send us your bank password, ATM PIN, OTP, card PIN, or other confidential banking credentials.
Contact Information
For general questions, order assistance, payment verification, returns, refunds, and other customer support matters, use the details below.
Gharana Customer Support
- hello@harghar.pk
- Phone
- +92 3464833485
- Website
- gharana-client.vercel.app
- Business Address
- Gujrat, Pakistan
You can also use the support options available throughout the Gharana website.
Support Hours
Customer Support Hours
- Days
- Monday – Saturday
- Hours
- 10:00 AM – 6:00 PM PKT
Support hours may change during public holidays or special circumstances.
Messages received outside support hours will be handled during the next available support period.
Before Contacting Us
To help us resolve your issue more quickly, please provide the relevant information, such as:
- Your name;
- Order number;
- Phone number used when placing the order;
- Product name;
- Description of the issue;
- Payment transaction reference, where applicable;
- Photos or videos, where relevant.
Please do not include sensitive information such as passwords, OTPs, PINs, or banking credentials.
Merchant Communication
Gharana currently does not provide direct customer-to-merchant communication through the Platform.
If you have a question or issue concerning a product purchased from a merchant on Gharana, please contact Gharana Customer Support.
Where necessary, our team may coordinate with the relevant merchant to help resolve the issue.
Important Policies
Before contacting support, you may also find the answer in one of our policies:
- Privacy Policy — How Gharana handles your information.
- Return & Refund Policy — Returns, exchanges, replacements, and refunds.
- Shipping & Delivery Policy — Order processing and delivery information.
- Terms & Conditions — Rules governing the use of Gharana.
Report a Problem
If you believe you have encountered:
- Fraudulent activity;
- Suspicious payment instructions;
- A security issue;
- Misuse of your personal information;
- A serious product or delivery issue;
please contact Gharana Customer Support as soon as possible and provide all relevant details.
If you receive a message claiming to be from Gharana requesting your password, OTP, PIN, or other confidential banking information, do not provide it.
Contact Gharana
We appreciate your trust in Gharana and will do our best to assist you.
Gharana Customer Support
- hello@harghar.pk
- Phone
- +92 3464833485
- Website
- gharana-client.vercel.app
- Business Address
- Gujrat, Pakistan